Support
At SunnySpins Casino, our support team is here to give you clear, fair answers so you can keep the momentum in your play. We offer live chat and email support, and we also provide phone support — see the Help Center for the current phone number and hours. Whether it’s a quick question about a spin or a transaction issue, our agents handle each case with patience and practical solutions.
Live chat — immediate help, 24/7
Live chat is the quickest way to reach us. Our chat team is typically available around the clock and usually responds within a few minutes. Use it for urgent matters like login problems, locked accounts, or in-session game questions. If your issue requires follow-up, the agent will open a ticket and keep you updated until it’s resolved.
Email — detailed support when you have time
For questions that need documentation or investigation, email support is available at support@sunnyspins.io. Typical response time is 12–24 hours, depending on volume. Email is best for sending verification documents, dispute details, or anything requiring a formal record. We’ll confirm receipt quickly and work to resolve your issue as efficiently as possible.
Phone support & callbacks
If you prefer to speak by phone, phone support is offered and scheduling information is posted in the Help Center. During staffed hours you can expect a prompt answer or a timed callback. Phone support is ideal for complex account or payment issues that are easier to handle by voice.
Quick answers — FAQs and Help Center
Before contacting support, check the Help Center for step‑by‑step guides and common answers about:
- Account setup and verification
- Deposits, withdrawals, and supported payment methods (BTC, BCH, ETH, LTC, Visa, MasterCard, checks, wire transfers, echeck)
- Bonus activation, wagering rules, and cashout limits
- Game rules and troubleshooting for Real Time Gaming titles
The FAQ is organized to get you back in the game fast, with clear language and examples so there’s no confusion.
Payments, bonuses, and verification — we’ve got you covered
Our support team is trained on payment workflows for both crypto and USD transactions and knows the details around promos and wagering requirements. If you’re wondering why a withdrawal is pending, what documents are needed for verification, or how a bonus code like SUNNY55 or SUNNY250 works, contact us and we’ll explain the steps and timelines. Remember: for some bonuses, verification and a minimum deposit may be required before a cashout is processed.
How we handle issues — timely and transparent
We treat every ticket with respect and urgency. Typical handling times:
- Live chat: usually a few minutes for initial reply; full resolution time varies by issue
- Phone: immediate during staffed hours, or callback scheduling
- Email: commonly 12–24 hours for first response; follow-ups as needed
If a problem needs escalation, our specialists will take ownership and keep you posted until it’s closed. We value clarity and balance in every interaction.
Reach out with confidence
Need help now? Open live chat or email support@sunnyspins.io. Prefer a quick read first? Visit our Help Center or check the SunnySpins Casino review for more on promotions and game offerings. Above all, we want you to feel comfortable asking questions — our team is dedicated to fair, friendly support and to helping you enjoy safe, responsible play.